FIT Technologies has created a world-class technology needs assessment tool that offers a strategic review of your technology systems. This assessment examines all network systems, software and its capabilities, Internet connectivity, telecommunications and application development. The result is a holistic approach that can maximizes the impact of your technology systems. Once the assessment is completed, we proceed with a planned implementation that creates profitable synergies for you and your firm.

While your organization may have a solid IT staff, they may not be able to implement the strategic IT plan you want to employ. There may be too many day-to-day technical issues that need addressed to focus strategically. FIT Technologies offers IT staff that can supplement your tech team. We leverage our personnel and expertise to satisfy your firm’s critical technology systems. Allow us to field repair calls and computer troubleshooting. Our field support staff can act as Level I and Level II support by providing daily or weekly onsite support, or on-demand response. With a team of over 30 certified support personnel, FIT can deliver dependable service when your organization needs it most.

A help desk is an information and assistance resource that troubleshoots computer, device, or certain software issues. FIT Technologies has created a solution for companies looking for external management or supplements to their existing help desk offering. Our solution focuses on productivity and efficiency at a favorable cost. FIT’s Help Desk service provides you a single point of accountability, expanded coverage to handle issues 24/7, effective First Call Resolution, and knowledgeable staff. In addition, our systems offer tracking and reporting to help you make sound and proactive decisions.

The FIT Technologies Device Management and Support solution address the entire lifecycle of your organization’s device management needs—from initial design and provisioning to end-user support, device and server monitoring, and repair/replacement. The FIT solution is designed to help your organization reduce its total cost of ownership and speed deployment. We reduce device downtime by centralizing management of your mobile and wireless devices, application servers and software. Its remote capabilities enable your organization to resolve problems, update/encrypt data on devices automatically, perform device lock-down/data wipe, manage user profiles, and implement backup-and-restore processes—performed cost-effectively from a remote location.